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COVID - 19 and welcome back

Keeping you safe on safari

As we continue to face the adverse effects of COVID-19 across the globe, our hearts go out to all affected. COVID-19 has brought much anxiety and naturally given rise to concerns over travelling.

A number of our guests have had to change travel plans as a result of the pandemic. We are thankful for those who have managed to postpone their travel, which will see to the sustainability of Africa travel, supporting our communities as well as the various conservation initiatives across the continent. Thank you for your support.

We have put in place varied and more flexible conditions, for amendments to existing bookings should the need arise and we have proactively put measures in place to ensure your health and safety when staying with us.

Our destinations are open and we are ready for you to get addicted to Africa!

Going on safari during COVID - 19

Wondering what travel during Covid-19 is like? Here are some insights from guests who have stayed with us during this period: 

“From a practical and safety viewpoint (COVID-19), the staff are well trained in hygiene practices and we felt safe given all of the measures that had been put into place.” – Kat L (https://bit.ly/3dlS8pz

“Covid 19 is taken very seriously at Mkulumadzi with some of the best procedures in place that I have observed in Malawi. Thank you for a great weekend to the entire team at Mkulumadzi.” –  Stephen (https://bit.ly/32ltIWK)  

“We have disinfected and sanitised every inch of everything and with big smiles hiding under the masks” – Emily (https://bit.ly/3vh3t00 ) 

“Back in March 2020, with borders shutting and guests cutting safaris short to rush home, our conversations centered around closing camps, stockpiling basic supplies and erecting barriers outside the lodges – anything to minimize contact with the hustle and bustle of what was to become our new normal. Now, in September 2020, our conversations are about what colour of mask best matches our uniform and which hand sanitizer smells best!” – Conrad 

How to organize a safari during COVID - 19

We are happy to share some tips with you on what to consider and how to ensure a safe safari holiday.

The pandemic has made for some uncertain times, with regulations constantly changing, we therefore recommend that you consult a travel expert. These experts will have up to date information on where best to travel according to your interests as well as the practical information such as Covid-19 testing and quarantine requirements.

We recommend you look at booking a simple trip, perhaps a single destination or longer stays in each place. What we have also found is that accommodation options are becoming more important than ever. With your travel specialist you can look at options that offer you good chances of social distancing but still enjoy the experience.

The small print is critical to consider, so we recommend you look carefully at applicable Terms & Conditions for all your travel plans. This way you are fully informed of what happens if you are not able to travel. Naturally, you will also need to know what the regulations are in your home country for your return after the holiday, so remember to check with your airline or travel expert.

Travel updates

To help you plan for a visit to our side of the world, we have put together a document with information re travelling and rules about testing in Zambia, Malawi and Zimbabwe.

Please do note this information is changing often, so we recommend you confirm with your travel planner or our team closer to travel time.

Covid-19 Travel Updates - Zambia, Malawi & Zimbabwe

COVID-19 Terms & Conditions

We have eased our Terms & Conditions as follow to help plan more easily:

Payment 20% (refundable in case of Covid-19*) deposit is required to confirm a booking. Balance due 30 days prior to arrival. Flights to be paid in full before they can be issued. Once issued, they become non-refundable. 3rd party accommodation and transfers – we will apply the respective Terms & Conditions.

Cancellation due to Covid-19* up to 60 days prior to travel deposit of accommodation is refundable. Between 59 and 1 day before travel the payment can be used for future travel – no full refund will be given.

In the following events we speak of Covid-19: The guest tested positive for Covid-19 at 14-0 days before travel. The guest will not be able to travel due to travel restrictions enforced by Governments within their country of origin, transit or destination (and no reasonable alternative can be made available for traveling):
Mandatory quarantine (on arrival at destination) or by return (in country of residence).
Closure of country borders.

For postponements, travel needs to be within 18 months of existing travel dates.​ The booking value of an existing booking will be reserved for the new booking. Should the booking change to a higher rated season, the difference will be invoiced.

Cancellation due to any other reasons than Covid-19, our standard cancellation policy will apply as follows: confirmation to 91 days 20% of accommodation only, then of full invoice (excluding park costs) 90-61 days 25%, 60-31 days 50%, 30- 0 days 100%.

Cancellation fees will be applied and so we highly recommend that you ensure full ‘Trip Cancellation Insurance’ is bought at time of confirmation. There are travel insurances which cover medical expenses caused by or resulting from COVID-19. We advise you take a good look into the policies, to see whether they are adequate.

COVID -19 Factsheet

Download our COVID-19 Factsheet to learn which preventative measures, procedures and requirements have been put in place to ensure your safety when staying with us.

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Support our community and wildlife / conservation

We are committed to our local communities within which we operate in Zambia, Malawi, and Zimbabwe, along with the sustainability of conservation initiatives. Due to the pandemic and lack of international travel, we find ourselves requiring support to aid both our communities and conservation.

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Health & Safety Protocols

In anticipation of the lifting of travel restrictions and commencement of global travel, we have proactively put measures in place to ensure your health and safety when staying with us. All our teams on the ground have received (and continue to) training in the required regulations as stipulated by our various country authorities and the World Health Organisation.

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